Billing Policy

Welcome to silaint.com This Billing Policy explains how we (“Silaint,” “we,” “our,” or “us”) handle payments, billing information, and related processes for purchases made through our online store.
By placing an order, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept:

  • Major credit and debit cards: Visa, MasterCard, American Express

Currency

All transactions are processed in Australian Dollars (AUD).
If you are purchasing from outside Australia, your bank or payment provider may apply currency conversion fees in accordance with their own policies.

Billing Information

Accuracy & Responsibility
When placing an order, you agree to provide accurate, complete, and up-to-date billing and contact details, including:

  • Email address

  • Billing address

  • Payment details

You are responsible for ensuring your billing information remains current to avoid delays or issues with processing and delivery.

Pricing & Promotions

Pricing Policy

  • All prices on our website are displayed in AUD.

  • We reserve the right to change prices, discontinue products, or adjust availability without prior notice.

Promo Codes

  • Discount or promotional codes must be applied at checkout.

  • Codes cannot be applied retroactively.

  • Unless stated otherwise, promotional codes cannot be combined.

Order Confirmation & Invoicing

Order Confirmation
After placing your order, you will receive a confirmation email including:

  • Items purchased

  • Selected shipping method

  • Your billing and contact details

This email serves as your purchase receipt.

Invoice
A full tax invoice will be provided with your shipping confirmation email or included in your package. This will include:

  • Itemised charges

  • Any applied discounts

  • Applicable shipping fees (if any)

Payment Processing

Authorisation
By providing your payment information at checkout, you authorise Silaint to charge the total order amount using your chosen payment method.
All payments are processed securely and are subject to fraud prevention checks.

Payment Failure
If a payment fails or is declined, you will be notified by email. Your order will not be shipped until payment is successfully processed. You may be asked to provide an alternative payment method.

Disputes & Chargebacks

If There’s an Issue
If there is a problem with your order — such as incorrect items, non-delivery, or billing discrepancies — please contact us directly at info@silaint.com We aim to resolve any concerns quickly and fairly.

Chargebacks
We investigate all chargebacks. If a chargeback is found to be unjustified or fraudulent, the customer may be held liable for the full order amount plus any administrative processing fees incurred.

Contact Us

If you have any questions or need assistance, our customer service team is here to help.

Email: info@silaint.com
Phone: +61 450 926 927
Address: 55 Errol St, North Melbourne VIC 3051, Australia

Business Hours (ACST – Australian Central Standard Time):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

Average Response Time: 24 to 48 hours

For additional support, please visit our Contact Us page.