FAQ
Frequently Asked Questions (FAQ) – Silaint
Welcome to the Silaint FAQ section! Here you’ll find quick answers to the most common questions about our products, services, orders, and policies.
If you can’t find what you’re looking for, we’re just a message away:
Email: info@silaint.com
Phone: +61 450 926 927
Address: 55 Errol St, North Melbourne VIC 3051, Australia
General Questions
Q: What is Silaint?
A: Silaint is an Australian business offering carefully selected, high-quality products designed to be functional, stylish, and long-lasting. We focus on thoughtful design, durable materials, and providing a smooth shopping experience from start to finish.
Q: How can I reach customer support?
A: You can email info@silaint.com at any time or call +61 450 926 927 during business hours. Our team is here to help.
Orders & Shipping
Q: How do I place an order?
A: Browse our online store, select your items, add them to your cart, and proceed through our secure checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards including Visa, MasterCard, and American Express. All payments are processed securely in Australian Dollars (AUD).
Q: How long does delivery take?
A: We use one simple, Australia-wide shipping timeline:
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Handling Time: 1–2 working days (Mon–Fri)
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Transit Time: 3–5 working days (Mon–Fri)
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Total Estimated Delivery Time: 4–7 working days from order confirmation
Cut-off time: Orders placed after 5:00 PM ACST are queued for processing on the next business day.
Q: Do you ship internationally?
A: No — Silaint currently only ships within Australia.
Q: Is shipping free?
A: Yes — we offer free standard delivery Australia-wide with no minimum spend.
Returns & Exchanges
Q: What’s your return policy?
A: You can return eligible products within 30 days of delivery if they meet our return conditions. See our Refund, Return & Exchange Policy for full details.
Q: How do I return an item?
A: Email info@silaint.com with your order number and reason for return. We’ll provide approval and return instructions.
Q: Can I exchange a product?
A: Yes — exchanges are accepted within 30 days for eligible items. Contact us to arrange an exchange.
Products
Q: Are your products high quality?
A: Yes — we carefully select all items for quality, durability, and craftsmanship.
Q: How do I choose the right size?
A: Product pages include size guides and descriptions. If you’re unsure, our team can help you choose the right fit.
Q: Do you offer eco-friendly products?
A: Yes — we stock a selection of products made with sustainable and environmentally responsible materials.
Account & Security
Q: Do I need an account to place an order?
A: No — you can check out as a guest. However, creating an account allows you to track orders, save preferences, and receive special offers.
Q: Is my personal information safe?
A: Yes — Silaint.com uses SSL encryption and PCI-compliant payment systems to protect your data.
Q: How can I sign up for the newsletter?
A: Scroll to the bottom of our homepage and enter your email to receive updates, special offers, and product news.
Contact Us
If you have any questions or need assistance, our customer service team is here to help.
Email: info@silaint.com
Phone: +61 450 926 927
Address: 55 Errol St, North Melbourne VIC 3051, Australia
Business Hours (ACST – Australian Central Standard Time):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM
Average Response Time: 24 to 48 hours
For additional support, please visit our Contact Us page.